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Privacy Policy and Complaints

PRIVACY POLICY: ONLINE DATA

152 Harley Street Ltd is a business that is committed to safeguarding the privacy of visitors to our website. We manage this by ensuring that any information you choose to provide to our business during your visits to our
website, will always remain strictly confidential and be used only for the purpose described at the time of the submission. We also ensure that all data collected is used in full compliance with the General Data Protection
Regulation (GDPR). Email addresses and any other contact details you provide, will not be added to an internal mailing list without your consent, unless you choose to submit this information via our website newsletter sign-up area whereby you are clearly providing your information in order to be included in any newsletters or marketing materials 152 Harley Street sends to subscribers.

We provide the information laid out here to explain our online data policy. To make this information easy to find, it is available on every page of our website. This privacy statement explains how data is handled whilst you browse and submit information through the website and your options regarding the ways in which your data is used. By visiting the 152 Harley Street website, you are accepting the practices described in this Online Privacy Statement.

If you complete and submit online contact forms containing personal information, we will use that information to respond to your message. The main purpose of collecting and processing personal information submitted through our site is to respond to customer enquiries or feedback. The information gathered will only be used to complete your request, unless specifically stated on a particular contact form. We will not provide your information to third parties.

152 Harley Street has a separate privacy policy for patients of 152 Harley Street and The London Scar Clinic which is an internal clinic owned and governed by 152 Harley Street. If you have submitted an enquiry regarding treatment at 152 Harley Street, you are treated as a patient. This policy better describes the information we store on you, how we process it and the reasons why we do so. To view a PDF version of this Privacy Policy please click here.

PERSONAL INFORMATION SECURITY

The protection of personal privacy is a priority for 152 Harley Street. This website does not provide facilities that guarantee secure transmission of information over the Internet. Please be aware that there are risks in transmitting information across the Internet, including online contact forms and email. If you are concerned about conveying sensitive or personal material to the practice over the Internet, please contact us by telephone to discuss the
matter.

If you have any questions regarding the use or storage of your personal data, please feel free to contact us via email or via our website contact forms. You will be asked for identification verification before any personal information is
discussed with you.

Under the General Data Protection Regulation (GDPR), you may request details of personal information that we hold about you. If you wish to make a request, please write to or email the practice with your request:
enquiries@152harleystreet.com.

AMENDS OR UPDATES TO PERSONAL INFORMATION

If you believe that any information held by the practice about you is incorrect or incomplete, please contact us to amend this information. Information that is found to be incorrect will be corrected as soon as possible. 152 Harley Street has the ability to make amendments within 1 working day.

THIRD PARTY WEBSITES

Our website may contain links to other websites. Should you click on these links, please be aware that we don’t have any control over the individual privacy policies of these websites of which you will arrive. In these instances,
we therefore cannot be responsible for the privacy and protection of any information that you provide whilst visiting these sites. We would advise you to look at the privacy statement applicable to the website in question before
imparting any personal information.

NOTIFICATION OF CHANGES TO PRIVACY POLICY

152 Harley Street Ltd may change the content or services found on our website at any time without notice; consequently our Privacy Policy may change at any time, also without notice.

COMPLAINTS POLICY

At 152 Harley Street Ltd, our dedicated team aim to provide a high level of service at all times, but realise that on occasion, an issue could arise that might result in our patients not being satisfied with the services that 152 Harley Street Ltd provide.

Should the occasion arise that you are dissatisfied or unhappy with the service you have received, we kindly ask that you feedback this information in the following ways to enable us to offer you a swift resolution;

We ask that if you do encounter any issues, however small, that you tell us. We are continually striving to improve the care and service we provide to our patients, so your feedback and comments will enable us to do this.

If possible, please let us know about your issue whilst you are at 152 Harley Street. Our Registered Manager is available to speak to directly over the phone or in person and they are always happy to help. Please ask our receptionists if you would like to speak to Niamh Curley, Registered Manager, in person. If you would like to address
your issue in writing, please send your correspondence to;

Miss Niamh Curley
Registered Manager
152 Harley Street
London
W1G 7LH
Tel – 0207 467 3000

A copy of the 152 Harley Street Ltd Complaints Policy is available on request.

If you are dissatisfied about how your complaint is being handled, you may also complain directly to the Care Quality Commission (CQC). Please note that the CQC o not handle complaints. Their contact details are as follows;

Care Quality Commission
National Customer Service Centre
Citygate
Gallowgate
Newcastle upon Tyne

NE1 4PA
Telephone: 03000 616161
Fax: 03000 616171