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Privacy & Complaints Policy

152 Harley Street Ltd is a business that is committed to safeguarding the privacy of visitors to our website. We manage this by ensuring that any information you choose to provide to our business during your visits to our website, will always remain strictly confidential and be used only for the purpose described at the time of the submission. We also ensure that all data collected is used in full compliance with the Data Protection Act. Email addresses and any other contact details you provide, will not be added to an internal mailing list without your consent, unless you choose to submit this information via our website newsletter sign up area.

We provide the information laid out here to explain our online data policy. To make this information easy to find, it is available on every page of our website. This privacy statement explains how data is handled whilst you browse and submit information through the website and your options regarding the ways in which your data is used. By visiting the 152 Harley Street website, you are accepting the practices described in this Privacy Statement.

If you complete and submit online contact forms containing personal information, we will use that information to respond to your message. The main purpose of collecting and using personal information submitted through our site is to respond to customer enquiries or feedback from this site. The information gathered will only be used to complete your request, unless specifically stated on a particular contact form.

Disclosure of Personal Information

Please note that we might use the details you provided us with via the website to send you useful information and news for internal marketing purposes only, however we will never share your data with any third parties of any kind, except as provided in this privacy policy.

Circumstances under which we may disclose information about you;

  • To the extent that we are required to do so by law
  • In connection with any legal proceedings or prospective legal proceedings
  • In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention)

We will not provide your information to third parties in any instances except as provided in this privacy policy. If you would prefer us not to use your personal data for marketing purposes, please contact the practice by email or via our website contact forms and we will remove you from our mailing list.

Personal Information Security

The protection of personal privacy is a priority for 152 Harley Street. This website does not provide facilities that guarantee secure transmission of information over the Internet. Please be aware that there are risks in transmitting information across the Internet, including online contact forms and email. If you are concerned about conveying sensitive or personal material to the practice over the Internet, please contact us by telephone to discuss the matter.

If you have any questions regarding the use or storage of your personal data, please feel free to contact us via email or via our website contact forms. You will be asked for identification verification before any personal information is discussed with you.

Under the Data Protection Act 1998, you may request details of personal information that we hold about you. An official fee will be payable. If you wish to make a request, please write to or email the practice with your request.

Amends or Updates to Personal Information

If you believe that any information held by the practice about you is incorrect or incomplete, please contact us to amend this information. Information that is found to be incorrect will be corrected as soon as possible.

Third Party Websites

Our website may contain links to other websites. Should you click on these links, please be aware that we don’t have any control over the individual privacy policies of these websites of which you will arrive. In these instances, we therefore cannot be responsible for the privacy and protection of any information that you provide whilst visiting these sites. We would advise you to look at the privacy statement applicable to the website in question before imparting any personal information.

Notification of Changes to Privacy Policy

152 Harley Street Ltd may change the content or services found on our website at any time without notice; consequently our Privacy Policy may change at any time, also without notice.

Complaints Policy

At 152 Harley Street Ltd, our dedicated team aim to provide a high level of service at all times, but realise that on occasion, an issue could arise that might result in our patients not being satisfied with the services that 152 Harley Street Ltd provide.

Should the occasion arise that you are dissatisfied or unhappy with the service you have received, we kindly ask that you feedback this information in the following ways to enable us to offer you a swift resolution;

We ask that if you do encounter any issues, however small, that you tell us. We are continually striving to improve the care and service we provide to our patients, so your feedback and comments will enable us to do this.

If possible, please let us know about your issue whilst you are at 152 Harley Street. Our Registered Manager is available to speak to directly over the phone or in person and they are always happy to help. Please ask our receptionists if you would like to speak to Niamh Curley, Registered Manager, in person. If you would like to address your issue in writing, please send your correspondence to;

Miss Niamh Curley

Registered Manager

152 Harley Street

London

W1G 7LH

Tel – 0207 467 3000

A copy of the 152 Harley Street Ltd Complaints Policy is available on request.

If you are dissatisfied about how your complaint is being handled, you may also complain directly to the Care Quality Commission (CQC). Please note that the CQC do not handle complaints. Their contact details are as follows;

Care Quality Commission

Finsbury Tower

103-105 Bunhill Row

London

EC1Y 8TG

Telephone: 020 7448 9200

Fax: 020 7448 9222