Booking an appointment
Patients usually require a GP or clinician referral letter to make an appointment with one of our consultants.
All of our consultants and speciality departments have contact details. You can find telephone and email addresses for individual consultants and departments in the Our Specialists section of this website. If the Specialist you are trying to contact is not featured, please call the main telephone number +44 (0) 207 467 3000 and someone will be able to advise you.
If you are paying for your own treatment, rather than through your health insurance, you can make an appointment directly, without a GP referral letter. A GP referral is generally preferred.
Email: appointments@152harleystreet.com
Comments and feedback
At 152 Harley Street we welcome all comments and are constantly seeking ways to improve the quality of our care and services to patients.
We value your opinions and seek to gain feedback in a number of ways. Following your treatment you will receive a Patient Questionnaire which we hope you will complete and return.
We also have a Providing Comments or Making Complaints leaflet which explains our complaints process and which you can use to raise concerns. Copies can also be found throughout the hospital.
In the unlikely event that we are unable to resolve your complaint, you will be advised, if appropriate, on how to take the matter forward to the adjudication process operated independently by the Independent Healthcare Advisory Services (IHAS).
A full copy of the IHAS Code of Practice can be obtained by writing to the IHAS at the following address:
Independent Healthcare Advisory Services, Centrepoint, 103 New Oxford Street, London WC1A 1DU.
152 Harley Street Limited is registered under the National Care Standards Act 2000 with the Care Quality Commission (CQC).
If you wish, you may complain directly to the CQC, although the commission may decide that the complaint should be considered at a local level first and return it to the hospital for action. The Care Quality Commission can be contacted at:
The Care Quality Commission
Citygate
Gallowgate
Newcastle Upon Tyne
NE1 4PA
Telephone mumber: 03000 616161
Email: enquiries@cqc.org.uk